“Frequently Asked Questions”
Pre-Arrival
A: In the daytime shorts, sandals or some good walking shoes, short sleeve shirts, hat, sunglasses and swimsuit for the beach. In the evening casual pants and shirts for both men and women, dresses for women, sport coat (if you plan to visit a fine dining restaurant) and a light jacket or sweater.
A: Many plants and animals from elsewhere in the world can be harmful to Hawaii's unique environment, agriculture, and communities. Aboard your flight you will be required by state law to fill out an agriculture declaration form and items may be inspected. If you are traveling with animals, you must declare them and all animals must be turned in to the airport's Animal Quarantine Holding Facility by the airline.
A: Avoid wearing shoes, clothing, and jewelry that contain metal. Refrain from bringing wrapped presents. Put all undeveloped film and cameras with film in your carryon baggage. Checked baggage screening equipment will damage undeveloped film. Carry-on baggage is limited to one carry-on bag plus one personal item. Personal items include laptops, purses, small backpacks, briefcases, or camera cases. Checked baggage is limited to two per passenger. Do not over pack. Each checked bag may weigh 50 pounds if you are traveling domestically and 70 pounds if traveling internationally without incurring additional fees.
You will be asked to show the agent your boarding pass and identification card prior to divesting to the security screening process. Put all metal objects in your carry-on bag or in the bin provided at the security checkpoint. Remove all coats and place them in the x-ray. If your bag is selected for secondary screening, it may be opened and examined on a table in your presence. Passengers are not required to take off their shoes before going through metal detectors, however if your shoes set off the metal detector, you will have to go through secondary screening.
Put any liquids that are more than 3 oz. in your checked luggage or the TSA will take them from you. Keep all medications with you, in your carry-on luggage and in their proper containers.
While in Transit
A: Chew on gum, yawn or suck on hard candies to help relieve the pressure that builds in your ears. Drink plenty of water. Do light stretching exercises. The relatively low humidity in the cabin can increase allergy or asthma symptoms. Take preventative measures as necessary.
A: Reset your watch to the destinations time as soon as you get on the plane. Eat before you get on the plane so hunger does not prevent you from sleeping on the flight. If you're using a blanket, buckle your seat belt over the blanket. That way, a flight attendant checking seat belts won't awaken you. If it's daytime when you arrive but nighttime at home, don't sleep. Instead, try doing some light exercise, like walking, to help revive your body and stop it from producing sleep-inducing hormones.
A: It is generally recommended that women not fly at all during their last six weeks of pregnancy. Some airlines require pregnant passengers to provide a doctor's statement and women should always consult their obstetricians before traveling.
A: Consider a red-eye flight. This increases the chance that your youngster will be able to sleep through the majority of the trip. While any child under two is not required to have their own seat, they may be happier if they do. If you do use a car seat, make sure it has been certified for air travel. Bring toys the children have never used, the newness will hold their attention longer. Bring plenty of juice. Finger foods are a great distraction. When traveling with your baby, give him or her a bottle or pacifier to suck on during takeoff and landing. This will help normalize pressure on the ears and keep your baby comfortable.
A: Please advise your airline in advance to arrange any special services to ensure assistance. Most airlines transport personal wheelchairs including folding, collapsible or non-folding manual wheelchairs, and electric/battery powered wheelchairs and electric powered carts.
Post Arrival
A: The baggage claim area of the Honolulu International Airport is located on the lower level of the Main Terminal. You can get there on the free Wiki-Wiki (Hawaiian word for speedy) Shuttle, or by walking and following the signs. It's less than a 10-minute stroll if you want to stretch your legs. For other islands directions to baggage claim areas are clearly posted. To get to the inter-island or commuter terminal at Honolulu International Airport the free Wiki-Wiki Shuttle will take you otherwise it is a ten to fifteen minute walk.
Returning Home
A: All baggage from Hawaii to the U.S. Mainland is subject to pre-flight inspection by the U.S. Department of Agriculture. Restrictions on fruits, plants, and other items from Hawaii to the Mainland are enforced to prevent the spread of fruit flies and other hazardous plant insects and diseases. Non-certified fruits, vegetables, flowers or plants cannot be taken in your checked or carry-on baggage. Non-inspected agricultural items will be confiscated. Once you have checked in for your flight you will be required to go through a security screening process. Keep your boarding pass and picture identification card readily accessible.
A: Allow plenty of time. Taxis and shuttles are available from most hotels. If you're driving a rental car be sure to leave yourself enough time to fill the gas tank, get the car turned in and transit to the departure terminal. Plan to arrive at the airport at least 2 hours prior to departure for interisland flights and three hours prior to flights to the U.S. Mainland.
** Information provided by the Hawaii Tourism Authority **
Hawaii The fresh, floral air energizes you. The warm, tranquil waters refresh you. The breathtaking, natural beauty renews you. There’s no place on earth like Hawaii. Whether you’re a new visitor or returning, the six unique islands offer distinct experiences that will entice any traveler. Home to one of the world’s most active volcanoes and the world’s tallest sea mountain. Birthplace of surfing and the hula. Former seat of a royal kingdom. Hawaii is one of the youngest geological formations in the world and the youngest state of the union. But perhaps Hawaii’s most unique feature is its Aloha Spirit: the warmth of the people of Hawaii that wonderfully complements the Islands’ perfect temperatures and pristine beaches.
Terms & Conditions
PRICE QUOTES
Price quotes for travel are not guaranteed until reservations are confirmed with full passenger names and deposit payment has been applied. Quotes on airfare are not confirmed until paid in full and can change without notice. All prices are
subject to change without notice and are subject to availability.
Unless otherwise noted price quotes typically do not include airfare, gratuities, meals, telephone calls, resort fees, incidental items, souvenirs, airport transfers, or travel insurance.
PAYMENTS
Payment schedules are set forth by the individual suppliers and due on the dates specified. Failure to pay on time can result in automatic cancellation by the supplier, and can lead to the forfeiture of all prior payments.
All major credit cards are accepted unless otherwise noted by suppliers.
REVISIONS, CANCELLATIONS, AND REFUNDS
Revision, cancellation, and refund policies vary by supplier. Supplier cancellation fees can be up to 100% of the trip cost. No-shows are nonrefundable.
Refund restrictions and policies for unused travel or vacation components vary and are subject to applicable rules of each supplier. Insurance premiums, airfare and some supplier fees are nonrefundable. Please inquire about supplier refund policies at the time of booking.
Paradise Escapes-Aloha Packages may impose a cancellation penalty in addition to any supplier penalties. This penalty is $50 per person minimum, up to 10% of the total travel package.
Other restrictions may apply
Travel insurance may be purchased, which may cover cancellation for covered reasons as outlined in the insurance policy. Insurance policies vary with differing exclusions (such as pre-existing medical conditions, work related issues, change of mind, etc.).
REQUIRED IDENTIFICATION
Government issued photo identification is required for all travel. Passports are required for international travel and some countries require a visa. Travelers will not be permitted to depart without the proper identification.
Please check with the U.S. Department of State for more information related to your travel destination. Special documentation is required for minor children traveling with or without their parents. If traveling with children, please check with the supplier before departure for any specific policies or restrictions.
Non-U.S. citizens must contact the consulate of any countries you are visiting to verify any visa requirements. Non-U.S. citizens residing in the U.S. must also contact the U.S. Citizenship and Immigration Service for re-entry requirements into the U.S.
TRAVEL DOCUMENTS
Once received by Paradise Escapes-Aloha Packages travel documents are hand delivered locally. Otherwise they are sent via UPS or FedEx. For late bookings and re-bookings, or if expedited delivery of documents is necessary, a $25 shipping fee will apply. We check all documents prior to delivery - please check your documents to confirm accuracy of all information. Call us immediately at
877-684-8512 or 503-336-5371 if any errors are found.
Tickets and vouchers are negotiable instruments - keep them in a safe place at all times. Lost, stolen, or destroyed tickets/vouchers cannot be replaced or refunded.
AIRLINE CONFIRMATIONS, CHECK-IN, SEAT ASSIGNMENTS, And MISSED FLIGHTS
It is important that you confirm your flights with the airline prior to departure: 24 hours in advance for domestic flights, and 72 hours in advance for international flights. Failure to confirm international flights or failure to use any portion of an airline reservation may result in automatic cancellation by the airline for all continuing and return flights. Familiarize yourself with your airline's policies and requirements before booking.
Unless stated otherwise by the airlines, it is important to arrive at the airport at least 2 hours prior to departure for domestic flights and 3 hours prior to departure for international flights.
Late arrival at the airport can result in loss of assigned seats or denial of boarding. Denial of boarding is not eligible for refund or travel insurance reimbursement.
Airfare re-bookings are subject to airline penalties, re-booking fees, plus any cost difference of the new flight.
Seat assignments are subject to change by the airline without notice. DISCLAIMER OF LIABILITY
All prices are thought to be accurate, available, and current. The information, products, and services may include inaccuracies or typographical errors. Paradise Escapes-Aloha Packages does not guarantee the accuracy of, and disclaims liability for inaccuracies, including by not limited to the price, information, and description of the products and services described on this website. Paradise Escapes-Aloha Packages is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any supplier, or personal injuries, death, property damage or other damages or expenses resulting from causes outside of the control Paradise Escapes-Aloha Packages.
Paradise Escapes-Aloha Packages shall not be responsible for travel delays or cancellations or any illness, death, injury, damage, or loss of vacation time arising there from changes to cruise ports of call or itineraries due to mechanical, weather, or world events beyond our control are at the sole discretion of the cruise lines or tour operators and may occur without notice. Any applicable compensation resulting from such occurrences is also at the sole discretion of the supplier.
Paradise Escapes-Aloha Packages shall not be liable for any injuries, damages, or losses incurred by the traveler in connection with, or by supplier employees or contractors, terrorist activities, social or labor unrest, mechanical or construction failures, or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside of the control Paradise Escapes-Aloha Packages.
The Traveler assumes the complete and full responsibility for checking and verifying any and all passport, visa, inoculations, or other entry requirements for each destination, as well as re-entry into the U.S., and all safety or security conditions at such destinations, in connection with the proposed travel. For information concerning possible dangers at international destinations, check the Travel Advisory Section of the U.S. Department of State website.